Can the Setting Saver damage the finish of my gear?
In general we have seen very few issues, however we found that effect pedals by Electro-Harmonix can experience damage to the finish. Alway try the Setting Saver in an inconspicuous place first. Do not use on nitrocellulose finished instruments.
Will the Pedal Riser work with any pedal board?
It has been successfully tested and used with many velcro pedal boards – in fact, we’ve never run across one it doesn’t work with. Just to be on the safe side it’s a good idea to double check that you have at least an inch of clearance above the tallest pedal to which you intend to add a riser.
New! Riser Template
Download this PDF template for the Pedal Riser showing the actual size of the Pedal Riser’s footprint, so you can lay out your board with confidence. Be sure to print it out at 100% size.
New! Fastener Template
Download this PDF template for the Pedal Fastener showing the actual size of the Pedal Fasteners’s footprint, so you can see how it will fit your pedals. Be sure to print it out at 100% size.
New! Riser Template
Download this PDF template for the Pedal Riser showing the actual size of the Pedal Riser’s footprint, so you can lay out your board with confidence. Be sure to print it out at 100% size.
New! Fastener Template
Download this PDF template for the Pedal Fastener showing the actual size of the Pedal Fasteners’s footprint, so you can see how it will fit your pedals. Be sure to print it out at 100% size.
Will the Pedal Riser make my board too heavy?
Nope! They’re not only super strong, but light too. 18-gauge steel was selected because it possesses a good balance of strength and light weight. Each riser weighs only 5.2 oz.
Do you need different sizes of risers for different pedals?
There is only one size of Pedal Riser, and it has has been carefully optimized and engineered to work with the vast majority of standard size pedals, from slightly larger Line6 Tonecore pedals to “average” ones like Boss/Digitech/Ibanez to smaller ones in MXR-style enclosures. You can also use two Pedal Risers side-by-side to elevate very large pedals such as the Line6 DL4 or Boss twin pedals.
Will the Pedal Fastener work with any pedal?
It has been optimized for standard sized pedals including Boss-sized pedals, Line6 Tonecore, and small MXRpedals. It can also be used on many other brands. The important thing is to ensure that your pedal has a relatively smooth bottom surface (for example, DOD pedals have a grip pattern on the bottom which makes it hard for Velcro to stick) and that the location of the sticker on the bottom of the pedal is such that it will clear the Velcro. As well, there are a few pedals (like some Digitech ones) that have a particularly slippery bottom surface. Our fasteners will stick to these just as well as (or better than) traditional velcro, but the bond will not be as strong as with normal pedals.
What are the warranty details?
The warranty is in effect for one year from the date of purchase of any product that was purchased new. If the problem is from a manufacturing defect and is not caused by the user, the product will be replaced or repaired free of charge. Unauthorized modifications void the warranty.
What is the return policy?
All returned items require prior authorization – please call us at (415) 259-4185 for a return authorization number (RMA#) and instructions on sending the product back to us. All returns must be sent with postage prepaid and should have tracking and insurance. We are not responsible for loss or damage on return delivery.
Warranty Returns:
Returns for refund or exchange: All returns are to be shipped back within 30 days of delivery. Original shipping charges and insurance are not refundable. IMPORTANT: All returns must arrive at the location we specify in perfect, unused, like-new, re-saleable condition with all packaging and documents intact. The return cannot have a trace of use or even a smudge anywhere in which case the return will be refused or fees charged at our discretion.
For all warranty or return issues, just call us at (415) 259-4185 or e-mail sales@stagetrixproducts.com.
Warranty Returns:
Returns for refund or exchange: All returns are to be shipped back within 30 days of delivery. Original shipping charges and insurance are not refundable. IMPORTANT: All returns must arrive at the location we specify in perfect, unused, like-new, re-saleable condition with all packaging and documents intact. The return cannot have a trace of use or even a smudge anywhere in which case the return will be refused or fees charged at our discretion.
For all warranty or return issues, just call us at (415) 259-4185 or e-mail sales@stagetrixproducts.com.
